Frequently Asked Questions

Creating a jili01 account is quick and straightforward. Visit jili01.app and click the Register button on the homepage. You'll be asked to provide a valid email address, a mobile number, and a secure password. Once you've filled in your details and agreed to the Terms & Conditions, submit your registration. A verification email will be sent to your inbox — click the link inside to activate your account. The whole process takes less than five minutes. Remember, you must be at least 21 years old to register on jili01 in accordance with Philippine law.

The minimum age to register and play on jili01 is 21 years old. This is a strict requirement under Philippine gaming regulations and PAGCOR guidelines. All accounts are subject to KYC (Know Your Customer) age verification before withdrawals are processed. Any account found to belong to a person under 21 will be immediately suspended and any deposits will be returned. We take underage gambling very seriously and encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms.

No. jili01 strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Opening duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any bonuses or winnings. If you've forgotten your login details, use the password reset function rather than creating a new account.

To complete KYC verification on jili01, you will need to submit:

• A valid government-issued photo ID (Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID)
• A selfie holding your ID next to your face
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

KYC documents can be uploaded directly from your account settings. Verification is typically completed within 24–48 hours. You can still play and deposit while your KYC is pending, but withdrawals will only be processed after successful verification.

Go to the jili01 Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. Once you've reset your password, make sure to choose something strong — at least 8 characters with a mix of letters, numbers, and symbols.

Accounts are temporarily locked after five consecutive failed login attempts as a security measure. The lock is automatically lifted after 30 minutes. If you need immediate access, contact our support team at [email protected] with your registered email address and we can assist you in unlocking your account after verifying your identity.

Yes, you can request an email address change by contacting our support team. For security reasons, email changes require identity verification — you'll need to confirm your current registered details and provide a valid ID. Email changes are not processed instantly; they typically take 2–3 business days to complete. During this period, you can still log in using your existing email address.

jili01 accepts a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Cards: Visa and Mastercard debit/credit cards
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). No currency conversion fees are charged by jili01, though your bank or e-wallet provider may have their own fees.

The minimum deposit on jili01 is ₱100 for most payment methods. GCash and PayMaya deposits are credited to your account instantly. Bank transfers may take up to one business day to reflect, depending on your bank's processing schedule. There is no maximum deposit limit set by jili01, though your bank or e-wallet may have their own daily transaction limits.

If your deposit hasn't reflected after the expected processing time, first check that the transaction was successfully completed on your bank or e-wallet app. If the payment went through on your end but hasn't appeared on jili01, contact our support team at [email protected] and provide your transaction reference number, the amount, the payment method used, and the date and time of the transaction. Our team will investigate and resolve the issue as quickly as possible.

jili01 does not charge any fees on deposits. The full amount you deposit will be credited to your gaming account. However, please note that some banks and e-wallet providers may charge their own transaction fees. We recommend checking with your payment provider before making a deposit if you're concerned about additional charges.

To withdraw from jili01, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method, enter the amount, and confirm the request. Withdrawals can only be made to a payment method that has been previously used to deposit, or to a verified bank account or e-wallet registered in your name. Make sure your KYC verification is complete before requesting a withdrawal.

Withdrawal processing times vary by method:

• GCash / PayMaya: Usually within a few hours after approval, often same day
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: Up to 3–5 business days

Withdrawal requests are reviewed by our finance team before processing. This review typically takes up to 24 hours. If your withdrawal has been pending for longer than the expected timeframe, contact our support team with your withdrawal reference number.

The minimum withdrawal amount on jili01 is ₱500. There is no maximum single withdrawal limit set by jili01, though large withdrawals may be subject to additional verification steps for security and compliance purposes. We recommend completing your KYC verification early so that larger withdrawals can be processed without delays.

Withdrawal requests may be declined for several reasons:

• KYC verification has not been completed
• Active bonus wagering requirements have not been met
• The withdrawal method does not match a previously used deposit method
• The account has been flagged for a security review
• The requested amount is below the minimum withdrawal threshold

If your withdrawal was declined, you will receive a notification explaining the reason. Contact our support team at [email protected] if you need further clarification.

jili01 offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary depending on current promotions — check the Promotions section of your account after registering for the latest offer. Welcome bonuses are subject to wagering requirements, which must be completed before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes, most jili01 bonuses have an expiry period. Typically, bonuses must be claimed within a set number of days after being credited, and wagering requirements must be completed within a specified timeframe — usually 7 to 30 days depending on the promotion. Expired bonuses and any associated winnings are automatically removed from your account. Always check the expiry date of any bonus in your account's Promotions section.

Yes! jili01 has an exclusive VIP program designed to reward our most loyal Filipino players. As you play, you accumulate loyalty points that unlock higher VIP tiers — each with better perks including higher withdrawal limits, dedicated account managers, exclusive reload bonuses, cashback offers, and invitations to special events. Visit the VIP page to learn more about the tiers and how to qualify.

jili01 offers a wide variety of games to suit every type of player:

• Slots: Hundreds of video slots with various themes, paylines, and bonus features
• Bingo: Classic and modern bingo variants popular with Filipino players
• Fishing Games: Including the fan-favourite Dragon Fishing 2
• Live Casino: Real-time games with live dealers including baccarat, roulette, and blackjack
• Table Games: Digital versions of poker, blackjack, and other classics

New games are added regularly, so there's always something fresh to try on jili01.

All games on jili01 use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. The Return to Player (RTP) percentages for each game are published in the game's information panel — we encourage all players to check these before playing. Live casino games are streamed in real time from professional studios with trained dealers, providing an additional layer of transparency.

Absolutely. jili01 is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and designed to work smoothly on popular devices used by Filipino players, including Samsung Galaxy, OPPO, Vivo, and iPhone models. For the best experience, we recommend using a stable Wi-Fi or LTE connection, especially for live casino games.

jili01 uses industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ firewalls, intrusion detection systems, and regular security audits to safeguard our platform. For more details on how we handle your data, please read our Privacy Policy.

If you suspect unauthorised access to your jili01 account, act immediately:

• Change your password right away via the account settings or the password reset function
• Contact our support team at [email protected] to report the incident
• Review your recent transaction history for any unauthorised activity
• Change the password on your registered email account as well

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorised access while the issue is resolved.

Yes, jili01 supports two-factor authentication (2FA) for added account security. You can enable 2FA in your account security settings. Once activated, you'll be required to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device. We strongly recommend enabling 2FA to protect your account, especially if you have a significant balance or have linked financial accounts.

jili01 provides a comprehensive set of responsible gaming tools to help players stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit caps
• Loss Limits: Restrict how much you can lose in a given period
• Session Time Limits: Set a maximum duration for each gaming session
• Reality Checks: Receive periodic reminders of how long you've been playing
• Cooling-Off Period: Take a short break from gaming (24 hours to 6 weeks)
• Self-Exclusion: Permanently or temporarily block access to your account

All tools can be activated from your account settings or by contacting our support team. Visit our Responsible Gaming page for more information.

To self-exclude, go to your account settings and select the Responsible Gaming section, then choose Self-Exclusion. You can select a temporary exclusion period (1 month, 3 months, 6 months, or 1 year) or a permanent exclusion. Once activated, your account will be immediately suspended and you will not be able to log in or create a new account during the exclusion period. You can also request self-exclusion by emailing [email protected] — our team will process it within 24 hours. Self-exclusion is a serious commitment and cannot be reversed during the chosen period.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• NCMH Crisis Hotline: Call 1553 — available 24/7 for mental health and gambling-related distress
• Gamblers Anonymous Philippines: Peer support meetings in Manila, Cebu, and Davao
• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides player protection resources and guidelines
• jili01 Support: Contact us at [email protected] to activate any responsible gaming tool immediately

You are not alone. Reaching out is the first and most important step.

If a game freezes or disconnects mid-round, jili01's system automatically records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off in most cases. If the round was already completed before the disconnection, the result will be settled accordingly. If you believe a bet was lost unfairly due to a technical error, contact our support team with the game name, date, time, and approximate bet amount — we will review the game logs and resolve the issue.

jili01 works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. We recommend keeping your browser updated to the latest version for the best performance and security. If you experience display issues or games not loading, try clearing your browser cache and cookies, then reload the page. Disabling browser extensions (especially ad blockers) can also resolve some loading issues.

Our customer support team is available 24 hours a day, 7 days a week. You can reach us by:

• Email: [email protected] — we aim to respond within 2 hours
• Live Chat: Available directly on the jili01 website for instant assistance

When contacting support, please have your registered email address and account username ready to help us assist you faster. Our team speaks both English and Filipino.